Return & Refund Policy

Return & Refund Policy — MedCore Nutrition

At MedCore Nutrition, your satisfaction, safety, and trust are our top priorities. We want to ensure your shopping experience for premium sports nutrition and wellness products is seamless, secure, and clear.

1. Eligibility for Returns & Exchanges

  • Unopened Nutrition & Supplement Products: You may return eligible, unopened, and sealed products within 3 to 5 days of delivery. Items must be in their original packaging, unused, undamaged, and accompanied by the original receipt or proof of purchase.
  • Damaged, Defective, or Incorrect Items: If you receive an item that is damaged, expired, or incorrect, you must report it immediately upon delivery (or within 24 hours) for a free replacement or full refund.

2. Non-Returnable & Excluded Items

For hygiene, safety, and product integrity reasons, the following items cannot be returned or refunded:

  • Products that have been opened, unsealed, sampled, or used.
  • Perishable or temperature-sensitive goods (such as protein bars or liquid drinks) that have been opened or unsealed after delivery.
  • Items purchased during final clearance, warehouse sales, or special promotional offers.
  • Items purchased using promotional vouchers or gift cards (non-refundable value).
  • Any product with missing seals, tags, accessories, or damaged original retail packaging.

3. Conditions for Refund Processing

  • Product Inspection: All returned products are subject to a physical quality check by our warehouse team. Refunds will be declined if any tampering, unsealing, or usage is detected.
  • Original Payment Method (Online Payments): Approved refunds will be credited back to your original payment card within 7 to 14 business days, depending on your bank’s processing times.
  • Cash on Delivery (COD): For orders paid via cash on delivery, approved refunds will be issued as Store Credit or an Electronic Gift Voucher for future purchases.
  • Shipping Fees: Original shipping, handling, and COD fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item shipped).

4. How to Submit a Return Request

  1. Contact Support: Reach out to our customer care team within 3 to 5 days of receiving your order via our official support email or contact line.
  2. Provide Details: Include your Order Number, product name, reason for return, and clear photographs (especially if the item arrived damaged or incorrect).
  3. Verification & Pick-Up: Once our team verifies and approves your request:
    • We will arrange a courier pick-up from your address.
    • If a pick-up is rescheduled twice and fails, the return request ticket will be automatically closed.
    • Note: For returns originating outside our local standard delivery zones or international orders, return shipping costs are the customer’s responsibility.

5. Incorrect Items Received

If you receive a product different from what you ordered:

  • Do not open or break the safety seal.
  • Contact us within 24 hours of delivery.
  • We will arrange a pickup of the wrong item and dispatch the correct product immediately at no extra cost to you. If the item has been opened or used, we will not be able to accept the return.

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