Privacy Policy — MedCore Nutrition

At MedCore Nutrition, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal data. This Privacy Policy explains how we handle your personal information in compliance with the UAE Personal Data Protection Law (PDPL), GCC regional data protection regulations, and the EU General Data Protection Regulation (GDPR) where applicable.

1. Information We Collect

We collect personal information to provide you with a seamless shopping experience and deliver your favorite nutrition products efficiently.

• Information Provided Directly by You:When you browse our store, set up an account, place an order, or contact customer support, we collect details such as your full name, email address, physical delivery address, phone number, and purchase history.
• Automatically Collected Data:When you visit our website, we automatically collect technical data such as your IP address, browser type, device specifications, and browsing behavior via cookies and secure log files.
• Consent:We do not collect or store personal data without your explicit consent, except where required for lawful business operations (e.g., fulfilling an order).

2. How We Use Your Personal Data

Your data is strictly used to deliver, manage, and improve our services. Specifically, we use your information to:

• Process, fulfill, and ship your supplement orders.
• Handle order updates, returns, and customer service inquiries.
• Prevent fraudulent transactions and secure our platform.
• Personalize your shopping experience and product recommendations.

We operate with complete transparency and only request data necessary to complete your transactions and enhance our service.

3. Location Data

• With your permission, we may access your device’s network or GPS location to verify delivery coverage, streamline shipping, or offer localized promotions.
• Location sharing is entirely optional and can be turned off at any time through your device or browser settings.
• We never track or use your location data without your knowledge and permission.

4. Transaction & Account Records

We keep secure records of your transactions and account history (such as items purchased, amounts paid, and service interactions) to:

• Allow you to track orders and reorder favorite products easily.
• Provide accurate customer support.
• Assist with internal auditing, legal compliance, and anti-fraud verification.

5. Website Usage & Cookies

• We use cookies, web beacons, and log analytics to understand user behavior, optimize site navigation, and keep our online store secure.
• Device details (such as operating system and browser version) are analyzed to ensure our store displays correctly across all mobile devices and computers.
• We will never access sensitive hardware permissions (such as your photos, camera, contacts, or message logs) without your explicit permission.

6. Support Communications & SMS Verification

When you contact our customer support team or request account verification:

• We may log phone numbers, email contents, or verification codes (such as One-Time Passwords / OTPs) to protect your account and confirm your identity.
• Customer support interactions may be logged to maintain service quality and resolve fulfillment issues promptly.

7. Your Data Rights & Control

You retain full authority over your personal information:

• Consent & Preferences: You can update your cookie preferences, modify marketing settings, or withdraw consent for non-essential data processing at any time.
• Access & Correction: You have the right to request a copy of the personal data we hold about you or ask us to correct inaccurate information.
• Erasure (“Right to be Forgotten”): You may request that we delete your personal data, provided it is no longer required for active fulfillment, accounting, or statutory legal obligations.
• Data Portability: Where applicable under GDPR or PDPL, you may request your personal data in a structured, commonly used digital format.

8. Data Sharing & Third Parties

• No Data Selling: We do not sell, rent, or lease your personal information to third parties for marketing purposes.
• Essential Partners: We only share necessary data with trusted service partners who assist in our operations (such as payment gateways, courier and delivery services, and IT infrastructure providers). All partners operate under strict confidentiality agreements.
• Legal Compliance: We may disclose information if required by law, regulatory authorities, or legal proceedings under applicable UAE and GCC legislation.
• Marketing Communications: Promotional emails or SMS messages will only be sent if you explicitly opt in, and you may unsubscribe at any time using the link in those communications.